Terms of Use

The terms of this agreement ("Terms of Use") govern the relationship between you and Playrix Holdings Limited, a Cypriot company, having its address at 20 Spyrou Kyprianou, Chapo Central, 1st Floor, Nicosia, Cyprus, 1075 ("Developer") regarding your use of Developer’s games, plr.support.signin@playrix.com (the "Website") and related services (the "Service"), including all information, text, graphics, software, and services, available for your use. By using the Website and the Service offered on it, downloading any software, or browsing the Website, as well as by downloading any of Developer’s games from app stores, you accept the following Terms of Use. If you do NOT agree to all these Terms of Use, please do NOT use this Website and/or download any of the Developer’s games.

Developer is authorized to amend the Terms of Use at any time, with the amended Terms of Use effective as soon as they are posted on this Website. Please check the most current Terms of Use to ensure that you are aware of all the terms and conditions regulating your use of this Website and Developer’s games.

Developer reserves the right to make changes to or update the content of the Website and its games or the format thereof at any time and without any notice. Developer reserves the right to terminate or restrict access to the Website for any reason whatsoever at its sole discretion.

WARRANTIES AND DISCLAIMERS

ALL INFORMATION, SOFTWARE, AND SERVICES OFFERED ON THIS WEBSITE ARE PROVIDED "AS IS." DEVELOPER HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

DEVELOPER MAKES NO WARRANTY, REPRESENTATION, OR GUARANTY AS TO THE CONTENT, SEQUENCE, ACCURACY, TIMELINESS, OR COMPLETENESS OF ITS INFORMATION, SOFTWARE, OR SERVICES. DEVELOPER MAKES NO WARRANTY, REPRESENTATION, OR GUARANTY THAT THE INFORMATION, PRODUCTS, OR SERVICES WILL BE UNINTERRUPTED OR ERROR FREE OR THAT ANY DEFECTS WILL BE CORRECTED.

DEVELOPER ASSUMES NO RESPONSIBILITY FOR ERRORS OR OMISSIONS IN THE INFORMATION, SOFTWARE, OR SERVICES REFERENCED OR LINKED TO ON THIS WEBSITE.

IN NO CASE SHALL DEVELOPER BE HELD LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL, OR INCIDENTAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, THOSE RESULTING FROM A LOSS OF BUSINESS, DATA, OR REVENUE; RELIANCE ON THE MATERIALS PRESENTED; DELAYS; OR BUSINESS INTERRUPTIONS ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF DEVELOPER INFORMATION) REGARDLESS OF WHETHER DEVELOPER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

DOWNLOADING AND USING ANY OF THE SOFTWARE OR SERVICES OFFERED ON THE WEBSITE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU ARE SOLELY RESPONSIBLE FOR ALL DAMAGE TO YOUR DEVICE SYSTEM, LOSS OF DATA, OR OTHER HARM THAT RESULTS FROM SUCH ACTIVITIES.

Copyright

Copyrights, trademarks, and all other proprietary rights shown in the content (including, but not limited to, software, services, text, graphics, and logos) are reserved to Developer and protected by international copyright laws. You agree not to copy, republish, modify, download, distribute, license, sublicense, reverse engineer, or create derivatives based on the site, its software, or its services except as expressly authorized herein. Except as otherwise provided, the content published on this Website and/or in the app stores may be reproduced or distributed in unmodified form for personal, non-commercial use only. Any other use of the content, including, without limitation, distribution, reproduction, modification, display, or transmission, without the prior written consent of Developer is strictly prohibited. All copyright and other proprietary notices shall be retained on all reproductions.

Developer disclaims all proprietary interests in its intellectual property rights other than its own. References to third-party services and software are given by Developer "AS IS," without warranty of any kind, either expressed or implied.

Online Purchasing

When conducting online purchases with the Website, you must provide true, accurate, and complete information about yourself and provide a non-fraudulent means of payment. If you provide any personal or financial information that is untrue, inaccurate, or incomplete, or if Developer has reasonable grounds to suspect that the information you provide is untrue, inaccurate, or incomplete, Developer has the right to void related financial transactions, to revoke all associated software licenses acquired via such transactions, and to refer to appropriate authorities the details of such incidents.

In-Game Currencies and Goods

Developer’s games might include virtual in-game currency (“Virtual Currency”), such as coins, cash, and/or diamonds, that can be purchased for real money and in turn used to purchase virtual in-game items (“Virtual Items”). Please note that Developer does not handle and is not responsible for handling transactions acquiring Virtual Currency. All Virtual Currency transactions are handled by third-party e-commerce payment providers. By purchasing in-game Virtual Currency, you are bound by and agree to the third-party payment providers’ Terms of Use.

In addition to all third-party obligations, the following shall apply. In no way can Virtual Currency or Virtual Items be exchanged with us or anyone else for real money, goods, other items, or services of monetary value. Transferring Virtual Currency or Virtual Items outside the Developer’s games is strictly prohibited, meaning that you may not buy or sell Virtual Currency or Virtual Items for real money or otherwise exchange Virtual Currency or Virtual Items for items of value outside the Developer’s games.

You also agree that all prices and sales of Virtual Currency and Virtual Items are final. Neither third-party payment providers nor Developer issue refunds for completed transactions except as provided in this Terms of Use. Please note that you only purchase a limited, revocable, non-transferable license to use in-game Virtual Currency or Virtual Items, and you agree that you do not own them. In the event your account is limited, terminated, suspended, modified, or deleted for any reason, at Developer’s sole and absolute discretion, or if Developer discontinues its games, you forfeit any and all Virtual Currency and Virtual Items earned or purchased. Developer has the absolute right to manage, regulate, control, modify, and/or eliminate Virtual Currency and/or Virtual Items as it sees fit and at its sole discretion, and Developer is under no obligation to compensate you or anyone else for any resulting losses.

Refunds

If you give your account or payment details to someone else, appear to be abusing our policies, or don’t protect your account with authentication, we usually can’t issue a refund.

In case of refund, payment processor's standard terms and conditions regarding refunds will apply. User refunds are exclusive of taxes previously charged to users for product purchases.

If the purchase isn’t what you expected, doesn’t work, or you don’t want it anymore, you can:

Request a refund on the Google Play website. If it’s less than 48 hours since you made an in-app purchase, you can request a refund through Google Play, or
Get support from Developer.

You should contact Developer if:

You have a question about the Developer’s games.
You made an in-game purchase but it wasn’t delivered or isn’t working as you expected.
You want a refund and it’s more than 48 hours since you made the purchase. Please note that according to our rules you are not entitled to refund if it’s more than 30 calendar days since you made the purchase. Each request for refund is subject to Developer’s investigation. Refund will be given if Developer finds the request acceptable according to this Terms of Use.

How to find our contact information (for Google Play)

Visit https://play.google.com/store.
Browse or search for the Game.
Locate and select the Game to open the detail page.
Scroll down to the "Additional information" section.
Review the contact information listed.

When you contact us, please, let us know:

The game you’re using.
The issue you’re having. Such as "My in-app purchase didn’t come through," or "the app isn’t working properly when I open it."
The response you’d like. For example, mention whether you’d like help fixing the issue or would like a refund for your purchase.
If your inquiry is about a problem with a purchase you made, you should expect a response within three business days and within 24 hours to any support or product concerns stated to be urgent by Google.

Rights to Content

“Content” refers to all software (including without limitation all Developer’s games, titles, and computer code), communications (including without limitation all stories, dialogues, concepts, documentation, and character profile information), images, sounds, audio-visual effects, accounts, Virtual Currency and Virtual Items, and material produced by Developer and/or received or made available while playing Developer’s games or developed during the course of Developer’s games. Content also includes all feedback, comments, or suggestions that Developer receives from you regarding Developer’s games. Unless otherwise expressly stated in writing, you understand and agree that all Content is owned, controlled, and/or licensed by Developer.

Developer reserves the right to use all Content for any purpose, including without limitation all commercial and/or promotional use, without restriction by or compensating you. All Content is copyrighted under the copyright laws of Republic of Ireland and/or similar laws of other jurisdictions, protecting it from unauthorized use. Developer reserves all rights, including, without limitation, all intellectual property rights, and other proprietary rights to and relating to Developer’s games. You are not permitted to copy, redistribute, publish, create any derivative work from, or otherwise exploit our Content or any part of our Content in violation of Developer’s and/or any other third party’s intellectual property rights. Developer, its logos, Game titles, and all related characters and elements are trademarks of Developer and may not be used without its prior written consent.

If you are deemed to have retained any right to, title of, or interest in our Content or any part of our Content, you agree to and hereby assign solely and exclusively to Developer all of your rights to, titles of, and interests in such Content or any part of such Content without additional consideration and in perpetuity under all applicable laws. If, for any reason, such assignment is ineffective under applicable law, you hereby grant Developer the sole, exclusive, irrevocable, sublicensable, transferable, worldwide, royalty-free license to reproduce, modify, create any derivative work from, publish, distribute, sell, transfer, transmit, publicly display, use, and practice such Content or any part of such Content, and to incorporate the same in other works in any form, media, or technology now known or later developed. To the extent permitted by applicable laws, you hereby agree to waive all moral rights or rights of publicity or privacy you may have to such Content.

At our discretion, Developer representatives or technology may monitor certain Content in Developer’s games, though it cannot and makes no undertaking to monitor all Content. We may edit, refuse to post, or remove any Content posted in Developer’s games or in any Developer’s games-related sources that is deemed objectionable or violates these Terms or the spirit of these Terms at our sole discretion and determination. If you encounter something you find objectionable and in violation of these Terms, you can bring it to our attention by contacting us. You understand and agree that we are not responsible or liable for any Content generated by users of Developer’s games. This implies that users, not us, are entirely responsible for the completeness, accuracy, and/or usefulness of all the Content they upload, communicate, transmit, and/or otherwise make available via Developer’s games and related services.

You acknowledge and agree that Developer may use built-in tracking features to obtain information regarding your use of Developer’s games in order to improve the services we provide, and agree that such information is deemed to be Content for all intents and purposes under these Terms.

Information Provided by You

The use of all materials and information sent through or in connection with this Website and/or Developer’s software by you is subject to the Privacy Policy.

Use of Software

The software available for download on this Website or in app stores, as well as available on social networks, and all its documentation are the copyrighted work of Developer. Use of that software is governed by the terms of the end-user license agreement that accompanies or is included in it. You are not able to use, download, or install any software without first agreeing to the terms of the end-user license agreement that accompanies or is included in it.

You may not use, copy, republish, download, modify, distribute, license, sublicense, decompile, disassemble, create a derivative work based on, or reverse engineer the software or other products, services, or processes accessible through the Website or Developer’s games except as expressly authorized herein or in the applicable end-user license agreement. You also acknowledge and agree that you will not transmit, upload, or attempt to transmit or upload viruses, adware, spyware, worms, or any other malicious or invasive code.

The software is supplied "AS IS." Developer disclaims all warranties, expressed or implied, including, but not limited to, warranties of merchantability and fitness for any purpose with respect to the software. You assume the entire risk of using the software.

You understand that Developer’s introduction of various technologies may not be consistent across all platforms and that the performance and some features offered by us may vary depending on your device and other equipment.

Developer grants you a non-exclusive, non-transferable, revocable, and limited license to use our software. You may not use Developer’s software for any purpose other than that described in the license granted to you. Any illegal use of our software is solely your responsibility.

User Conduct

You are entirely responsible for knowing, understanding, and abiding by rules of user conduct specified below when using our Website, games and other Service. The user conduct rules are not exhaustive, and Developer reserves the right to determine which conduct is considered to be outside the spirit of Developer’s games and to take disciplinary measures, including the termination and deletion of user accounts, prohibiting user from using the Service in whole or in part. The user conduct rules govern all aspects of your interaction with Developer’s games, including, without limitation, selecting an in-game name, posting messages, interacting with other users, and otherwise accessing Developer’s games.

You acknowledge and agree that if Developer finds, at its sole discretion, that you have violated these rules, you may no longer have access to the violating item/items and/or Developer reserves the right to take actions, which may include terminating your Account and prohibiting you from using the Service in whole or in part.

You agree that you will not:

Transmit or post any content or use language deemed to be offensive at Developer’s sole discretion, including, without limitation, content or language that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, hateful, sexually explicit, or racially, ethnically, or otherwise objectionable, nor may you misspell or use an alternative spelling to circumvent or attempt to circumvent the content and language restrictions listed above
Post and/or make available to the public any other user’s personal information in Developer’s games and/or any game-related services without that user’s express written consent, though users may communicate their own personal information
Violate the contractual, personal, intellectual property, or other rights of any party, or promote or constitute illegal activity
Improperly use Developer’s support services, including without limitation submission of false reports of abuse or misconduct by any party
Disable, interfere with, or circumvent any security feature of Developer’s games or any feature that restricts or enforces limitations on the use of or access to Developer’s games or Content
Participate in any activities and/or perform any actions that, in Developer’s sole opinion, lead to, result in, or may result in an authorized user of Developer’s games being defrauded of Virtual Currency or Virtual Items that user has earned through authorized gameplay and/or purchased in Developer’s games
Sell Developer’s games or any of their parts, including but not limited to Virtual Currency or Virtual Items, user accounts, and/or access to user accounts to any party in exchange for real currency or items and/or services of monetary value
Engage in cheating or any other fraudulent activity deemed by Developer to be in conflict with the spirit of Developer’s games
Use or take part in the use of any unauthorized third-party software designed to modify or interfere with the Service and/or any Developer’s games
Share your password or any credentials you may use to access your account with anyone
Purchase, sell, rent, or give away your account, or otherwise make available your account to any third party; create an account using a false identity or information, or on behalf of someone other than yourself
Use your account for commercial purposes, including but not limited to advertising, or solicitation, or transmission of any commercial advertisements (junk or spam emails, chain letters, etc.)

Minors

You must be at least 13 years old to access and/or use the Website or Developer’s games. If you are a minor over the age of 13, we recommend seeking consent from a parent or legal guardian before accessing and/or using the Website or Developer’s games.

Termination

We reserve the right to take actions, which may include terminating your account and prohibiting you from using the Service in whole or in part (including but not limited to by deleting your account) at any time, if we reasonably believe that you have violated or breached any of these terms. In the event that we suspend or terminate your account, you will have no further access to your account and/or any Content associated with it. As stated above, Developer and third-party e-commerce payment providers will not issue any refund to you for Virtual Currency or Virtual Items acquired, developed during, or purchased in Developer’s games.

Applicable Law

These Terms of Use and all disputes relating to them shall be governed by and construed in accordance with the laws of England and Wales.

Severability

You and Developer agree that if any part of these terms is or becomes, in whole or in part, invalid or unenforceable under any applicable local laws or court, it is to be deemed severed from these terms to the extent of its invalidity or unenforceability, and the rest of the terms shall remain in full force and effect.

Supplemental Policies

Additional policies related to specific services (including but not limited to forums, contests, or loyalty programs) can be issued by Developer. Your right to use such services is subject to the pertinent policies and these Terms of Use.

YOU AGREE THAT YOUR USE OF THE INFORMATION, CONTENT, OR SERVICES ACKNOWLEDGES THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.

If you have any questions or comments, please contact us at plr.support.signin@playrix.com. Please also see the Privacy Policy.

PLAYRIX HOLDINGS LIMITED